Technology advantage
Build Flow AI runs in the background of every job.
Build Flow AI is the operations layer behind Flow Tech. It exists so the work gets done, documented, and closed out without losing pieces along the way. It is not a gimmick. It is how we run a commercial book of business.
Operations, organized.
Intake
Structured project intake captured at first contact — scope, site, contact, urgency.
Documentation
Job files assembled as work progresses: scope, drawings, COIs, and approvals.
Job notes
On-site notes captured in the field, organized per project.
Photo records
Before, during, and after photos linked to the job record.
Change-order tracking
Field changes logged with scope, cost, and approval state.
Emergency triage
After-hours calls structured into severity, access, and dispatch instructions.
Closeout packages
A clean closeout package ready when the project hits substantial completion.
Build Flow Intake — our AI front desk.
An always-on commercial intake agent that picks up where missed calls used to drop. It qualifies the request, captures decision-maker contact, triages emergencies with scripted safety guidance, and pages dispatch by SMS and email the moment a high-priority lead lands.
It captures
- · Role: GC, property manager, facility, owner, tenant
- · Emergency vs. scheduled project
- · Active flooding, sewer backup, gas, business interruption
- · Property address, building type, square footage
- · Drawings, photos, project documents
- · Required response time or bid deadline
- · Decision-maker name and callback number
How dispatch responds
- · Emergency = immediate SMS + email to dispatcher
- · High-priority commercial = SMS + email within minutes
- · Scheduled bid = email + dispatch queue
- · Residential = politely filtered out, no page
- · Every transcript saved with a CRM-style lead summary
- · Scripted safety guidance only — never repair walkthroughs
Cleaner files. Faster response. Fewer surprises.
- · GCs get submittal-ready documentation through closeout.
- · Property managers get a service record per property and per asset.
- · Emergency calls are triaged the same way every time.
- · Change orders don't get lost between the jobsite and the office.
Operating principle
"The job isn't done when the water turns on. It's done when the paper is right."
— Flow Tech operations standard
Ready to start